![]() We stayed at both the beginning and end of our Christmas holiday, the 20th and the 28th, both times on the 10th floor, both rooms were very clean. Everyone, from the front desk to various staff members we ran across in halls or elevators went out of their way to smile and speak to us. If you've read any of my other trip reports, you'll know I'm no Pollyannna, but this place really seemed to get a raw deal from previous posters. ![]() I'm bewildered by previous reports of an unattentive, discourteous staff, either the management reads these reports and read them the riot act or someone has an ax to grind. Same when we were picked up on the 28th at 10PM, driver very courteous as well. The early morning (5AM) shuttle to National Airport was great, on time and fast (less than 7 minutes by my watch). We reserved this hotel because of the fact we could leave our car here and stay again after a flight out of National. Typical hotel lounge but bartender was nice, initiated conversation regarding local attractions, directions needed, etc. Shopped around Crystal City awhile and later hit the hotel lounge. ![]() Room clean, and as another poster mentioned, the choice of pillows was a nice touch. Since there were 4 of us, the front desk sent up extra toiletries without our asking. So much better than I expected based on previous reports from this site! Checked in 12/20 at 2PM, earlier than expected but our room was ready.
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